consumer rights & responsibilities
Homecare Services is devoted to the mission of providing quality services to individuals in the comfort of their own homes. Carrying out this mission to its greatest potential necessitates a partnership between the Homecare Services and the individuals it provides services to. Because the consumer and quality services are at the heart of the Agency’s mission it is essential that all individuals receiving care from Homecare Services be informed of their Rights and Responsibilities.
As a consumer of Homecare Services it is important that you are informed of and understand your rights. Homecare Services is dedicated to promoting and protecting the rights of all individuals receiving services.
As a consumer you have the right to:
Be fully informed of your rights and responsibilities as a consumer of Homecare Services.
Be admitted to receive care from Homecare Services if the necessary care is within the Agency’s scope of service and the Agency has the ability to provide services in a manner that is both safe and appropriate for the consumer as well as Homecare Services’ staff. The consumer should be free from any form of abuse, neglect or exploitation, to include seclusion or use of any restraint.
Participate in the development of your plan of care, including an explanation of any services proposed and of alternative services available to you within the community.
Receive a copy of your plan of care as well as the name of the individual responsible for coordinating your services and agency phone number.
Expect to receive services according to your plan of care, a consistent schedule, and in a manner that is safe and professional.
Expect ongoing review of the care and services provided to you by Homecare Services (both periodic and in response to a change in personal circumstances) and modification of the care plan and services provided as necessary.
Be treated respectfully by Homecare Services’ staff. Privacy and confidentiality of personal information as well as all information in relation to the specifics of your services.
Know that Homecare Services conducts thorough background checks and maintains liability and worker’s compensation insurance on all agency employees.
Refuse services and be advised of the consequences of doing so.
Be informed of Homecare Service policies including a clear explanation of charges for services as well as eligibility for 3rd party reimbursements.
Receive invoices for services that are clear, accurate and in a format that is understandable.
Voice complaints and request changes in services or staff without retaliation.
Have a representative participate in decisions relating to services being provided.
Discontinue receiving services from Homecare Services.
Ensuring your services are of the highest quality requires a collaborative effort. As a consumer you play an important role in the success of the services that you receive. Your participation and cooperation are a vital component to your relationship with Homecare Services and the care provided to you.
As a consumer you have the right to:
Be fully informed of your rights and responsibilities as a consumer of Homecare Services.
Be admitted to receive care from Homecare Services if the necessary care is within the Agency’s scope of service and the Agency has the ability to provide services in a manner that is both safe and appropriate for the consumer as well as Homecare Services’ staff. The consumer should be free from any form of abuse, neglect or exploitation, to include seclusion or use of any restraint.
Participate in the development of your plan of care, including an explanation of any services proposed and of alternative services available to you within the community.
Receive a copy of your plan of care as well as the name of the individual responsible for coordinating your services and agency phone number.
Expect to receive services according to your plan of care, a consistent schedule, and in a manner that is safe and professional.
Expect ongoing review of the care and services provided to you by Homecare Services (both periodic and in response to a change in personal circumstances) and modification of the care plan and services provided as necessary.
Be treated respectfully by Homecare Services’ staff.
Privacy and confidentiality of personal information as well as all information in relation to the specifics of your services.
Know that Homecare Services conducts thorough background checks and maintains liability and worker’s compensation insurance on all agency employees.
Refuse services and be advised of the consequences of doing so.
Be informed of Homecare Service policies including a clear explanation of charges for services as well as eligibility for 3rd party reimbursements.
Receive invoices for services that are clear, accurate and in a format that is understandable.
Voice complaints and request changes in services or staff without retaliation.
Have a representative participate in decisions relating to services being provided.
Discontinue receiving services from Homecare Services.